Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect personal information including your name, email address, company name, job title, and phone number.

Usage Data

We automatically collect information about how you interact with Opslytica, including pages visited, features used, IP address, browser type, device information, and referring URLs.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity. See the Cookies section below for more details on the types of cookies we use and how to manage them.

2. How We Use Your Information

We use the information we collect for the following purposes:

Provide and improve our services — To operate Opslytica, deliver features you request, and continuously improve the platform experience.
Communicate with you — To send service updates, security alerts, support messages, and (with your consent) marketing communications.
Analytics and performance monitoring — To understand usage patterns, diagnose technical issues, and optimize platform performance.
Comply with legal obligations — To meet regulatory requirements, respond to lawful requests, and enforce our terms of service.

3. Data Sharing

We do not sell your personal data. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in the following circumstances:

Service providers — Trusted third-party vendors who assist us with hosting, payment processing, email delivery, and analytics. These providers are contractually bound to protect your data.
Legal requirements — When required by law, regulation, legal process, or enforceable governmental request.
Business transfers — In connection with a merger, acquisition, or sale of assets, in which case your data would remain subject to this privacy policy.

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you close your account, we will delete your personal data within 30 days of account closure.

Aggregated, anonymized data that cannot be used to identify you may be retained indefinitely for analytics, benchmarking, and product improvement purposes.

We may also retain certain information as required by law or for legitimate business purposes such as fraud prevention and dispute resolution.

5. Your Rights

You have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you.
Correction — Request correction of inaccurate or incomplete personal data.
Deletion — Request deletion of your personal data, subject to certain legal exceptions.
Data export — Export your data in a standard, machine-readable format (CSV or JSON).
Opt out of marketing — Unsubscribe from marketing communications at any time using the link in any marketing email.
Lodge a complaint — File a complaint with your local data protection supervisory authority if you believe your rights have been violated.

To exercise any of these rights, contact us at privacy@opslytica.com.

6. Security

We take the security of your data seriously and implement industry-standard measures to protect it:

Encryption — All data is encrypted at rest (AES-256) and in transit (TLS 1.2+).
SOC 2 Type II — Our security controls are independently audited on an annual basis.
Penetration testing — We conduct regular third-party penetration tests to identify and remediate vulnerabilities.
Incident response — We maintain documented incident response procedures with a dedicated security team available around the clock.

7. Cookies

We use the following categories of cookies:

Essential cookies (required) — Necessary for the platform to function. These cannot be disabled and include session management and security cookies.
Analytics cookies (optional) — Help us understand how visitors use Opslytica so we can improve the experience. These collect aggregated, anonymous usage data.
Marketing cookies (optional) — Used to deliver relevant advertising and measure campaign effectiveness. These are only set with your explicit consent.

You can manage your cookie preferences at any time through the cookie consent banner or by contacting us directly.

8. International Transfers

Your data is primarily processed in the United States. If you are located outside the US, please be aware that your data will be transferred to and processed in the US.

We participate in the EU-US Data Privacy Framework and rely on Standard Contractual Clauses (SCCs) approved by the European Commission for transfers of personal data from the European Economic Area. Copies of our SCCs are available upon request.

9. Children's Privacy

Opslytica is not intended for use by children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete that information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. For material changes, we will notify you via email at least 30 days before the changes take effect.

We encourage you to review this page periodically for the latest information on our privacy practices.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Email: privacy@opslytica.com
Address: Opslytica Inc., 350 Mission Street Suite 800, San Francisco, CA 94105